Frequently Asked Questions

• “I really like your products. Is there a store in my area where I can see a particular door or window”

We do not have stores or sales reps carrying or representing our product. We sell factory direct to our customers. This enables us to provide a quality product at the lowest price possible, while ensuring our customers receive A+ service at all times

• “Some of the terms used in the Door and Window Industry are a bit technical, do you have a Glossary of Terms that can help me better understand ?”

We have included a Glossary of Terms to help our customers understand the technical aspects of our Product

• “What is the moisture content of the Honduras Mahogany you use in the doors?”

Our lumber is kiln dried to a moisture content of 6-8%

• “How about termite protection?”

Mahogany wood is resistant to termites

• “What is Sustainable Timber?”

Sustainable timber means that the tree harvested will be replaced by another tree, whether naturally grown or planted. ‘Sustainability’ is not only about quantity, but also about the ecological quality of the resource base - the forest. ‘Sustainable timber’ means that regardless of the extraction of individual trees, the forest maintains its ecological function as for biodiversity, climate and water cycles. ‘Sustainable’ is also about people. ‘Sustainable timber’ implies that local people are involved in the benefits from the forest. Thereby the forest means value and long-term income in particular to local populations.  Read More

• “If I order today, how long will it take to receive my door?”

Our lead-time is approximately 10-12 weeks. In special circumstances, we may be able to ship orders sooner

• “Do you stock doors in a warehouse that you can ship to us sooner?”

Since all of our doors are custom made to fit our customer’s needs, we do not stock doors

• “How do I get pricing?”

In order to get pricing information, please register on our website completing the required information. We need to know the door style that you are interested in and the size that you need. It is also important to know your timeframe that you are working with. We will send your quotation via email accessible from our website

• "Can I order just a single door?"

Yes, all of our double doors are available as singles

• "Do you have more straight top doors to choose from?"

All of the arched doors shown on the website are available with a straight top.

• What is a rough opening?

The rough opening is the total space you have for your entry door. We will quote you the unit size for you entry door,
which will be a little smaller to allow for the shim area on both sides and the top

• Can I order just the doors without the sidelites and transom?

Yes, you can delete the sidelites and transom, or just the transom

• I am going to be painting my door can I order my door unfinished?

Yes, you can order your door unfinished, so you can paint it

• Can I order my door in pine?

No, we only manufacture our doors out of Honduran Mahogany

• “My front door is in the direct sunlight for part of the day. I am concerned about the stain on the door fading.”

The stain product that we use is called Sikkens, which is a product designed for exterior wood windows and doors. It is a soft product, which penetrates the wood to preserve it from the elements including the UV rays of the sun

• What are the maintenance requirements?

Maintenance depends on the exposure. Sikkens recommends the door be re-coated every 2-3 years if the door has south or west exposure and 3-5 with north or east exposure

• “Is warping an issue with Wooden Doors?”

Warping is not an issue because of the method in which we manufacture our stiles and rails

• “I am concerned about the security of the door. Would it be easy for someone to break in the door?”

Our doors are 2 3/8" thick and hard to break the wood. The security though would depend on the type of locking door hardware that you put on the doors.  You could also use surface bolts on the inside of each door at the top and bottom, which will make the doors stronger against someone trying to push the doors in

• “What is a Swing Direction of a Door?”

The Following Swing Direction Diagram of a Door covers this topic

• “What are your available Finish Colors to Finish my Door”

The Following Finishes are available

• “What do the Interior and Exterior Trims look like”

The Following Drawing shows the Trims

• “What is the Warranty that comes with your Doors”

This is a link to Borano's Industry Standard Warranty

• “How do I finish my door”

Your Borano door should last for generations to come. With the proper finishing techniques and maintenance you will
enjoy the beauty of your investment for years to come. It is essential to follow strict finishing guidelines and to follow
the recommended maintenance schedule of the product you choose to use to insure that your Borano Solid Mahogany
Door or Window will keep its structural integrity and beauty for many years to come.
Borano recommends the use of Sikkens Cetol 1 door Sealer and Sikkens Door and Window finishing system due to its high    
UV protection and beauty. 
If you chose to use another manufacturers product be sure to understand completely the maintenance requirements for
that product and adhere to them.  Door must be moved to an inside climate controlled location immediately upon delivery.
Once it is removed from the crate in a climate controlled environment it must be installed within 24 hours. When you are
ready to finish the door uninstall it to finish it.  Borano requires that the finish is applied to your door or window within the
first five days of receipt and that particular attention is paid to sealing all four edges of the door.  All hardware covering
wood must be removed, the wood sealed then the hardware re-installed including: hinges, weather-stripping,
3 point lock, surface bolts,  decorative nails, latch plates, straps, etc.   With the proper application of the Sikkens system,
your Borano door or window will be protected from the elements and will be easily maintained.  Be advised, that if it is determined
that a finish was used that is not recommended for exterior wood application, your Borano warranty will be void.  For technical
support of the finishing process of the Sikkens product, you may contact an independent Sikkens dealer
 via http://www.nam.sikkens.com/find-a-dealer.cfm